If you are one of the many considering switching from Time Warner Cable to FioS, you may have some concerns. Because of my horrible experiences with TWC -- which I'm sure you have also had, based on my conversations with neighbors and friends -- I'm sure you want to switch. But there are two frequent problems that I hear.
1. I don't want to mess up my walls and woodwork with new cables.
The good news here is that FioS uses fiber to get to a box just inside your hours, but it then uses your per-existing cables thereafter. So no messed up walls or woodwork.
2. Some of the foreign channels aren't on FioS.
This problem is indeed true and I hope Verizon will fill in the holes, but what many people miss is that many of the foreign channels are available over the Internet. In fact, it's better to get them over the Internet because you can get old shows too. And because FioS is very reliable and speedy, the quality of your shows will be as good or better than what you had via the TV channel.
So take the jump. You know you want to.
Monday, June 27, 2016
Common Problems Switching from Time Warner Cable to FioS Explained
If you are one of the many considering switching from Time Warner Cable to FioS, you may have some concerns. Because of my horrible experiences with TWC -- which I'm sure you have also had, based on my conversations with neighbors and friends -- I'm sure you want to switch. But there are two frequent problems that I hear.
1. I don't want to mess up my walls and woodwork with new cables.
The good news here is that FioS uses fiber to get to a box just inside your hours, but it then uses your per-existing cables thereafter. So no messed up walls or woodwork.
2. Some of the foreign channels aren't on FioS.
This problem is indeed true and I hope Verizon will fill in the holes, but what many people miss is that many of the foreign channels are available over the Internet. In fact, it's better to get them over the Internet because you can get old shows too. And because FioS is very reliable and speedy, the quality of your shows will be as good or better than what you had via the TV channel.
So take the jump. You know you want to.
1. I don't want to mess up my walls and woodwork with new cables.
The good news here is that FioS uses fiber to get to a box just inside your hours, but it then uses your per-existing cables thereafter. So no messed up walls or woodwork.
2. Some of the foreign channels aren't on FioS.
This problem is indeed true and I hope Verizon will fill in the holes, but what many people miss is that many of the foreign channels are available over the Internet. In fact, it's better to get them over the Internet because you can get old shows too. And because FioS is very reliable and speedy, the quality of your shows will be as good or better than what you had via the TV channel.
So take the jump. You know you want to.
Open Letter to the Time Warner Board of Directors
To the Board:
Jeff Bewkes, James L. Barksdale, William P. Barr, Stephen F. Bollenbach, Robert C. Clark, Mathias Döpfner, Jessica P. Einhorn, Carlos M. Gutierrez, Fred Hassan, Kenneth J. Novack, Paul D. Wachter,
Deborah C. Wright
I've read your bios and you all seem to be smart and capable people. I'm sure you are experts at understanding returns on investments and the subtleties of merges and acquisitions. I'm writing you not about these topics, but what a $4 dollar amounts says about the organization for which you are ultimately responsible.
You're all busy, so I'll get to the point: TWC screwed me out of a promotional deal that I lived up to with the small exception that I technically was not a customer in good standing for one month because I underpaid one month's bill by $4 dollars. My wife had set an auto payment and I had exchanged some TWC equipment in order to make our new service work. The new equipment cost, yes, you guessed it, $4 dollars more than the old equipment. I didn't know that and my wife didn't notice that the bill had changed. We did pay the full amount the following month.
I spend dozens of hours with your "customer care" people, filled complaints and even went to Small Claims Court. You sent a lawyer and an employee to fight giving me the $450 dollar computer that was part of the promotion. No apologies. Just that I was a customer in bad standing because of the $4 dollars! The fact that TWC sent me to collections because your computers lost track of the equipment I returned, was never apologized for either.
You lost me as a customer after more than 15 years of being one. I convinced my neighbor to move to FIOS at the same time I cancelled. And since then, I have gotten two more neighbors to switch. In fact, helping my friends and neighbors to switch off TWC has become my new passion.
I don't know what type of calculations made what TWC did to me improve your balance sheet, but it fails the common sense calculation!
Sincerely,
A former TWC customer
Jeff Bewkes, James L. Barksdale, William P. Barr, Stephen F. Bollenbach, Robert C. Clark, Mathias Döpfner, Jessica P. Einhorn, Carlos M. Gutierrez, Fred Hassan, Kenneth J. Novack, Paul D. Wachter,
Deborah C. Wright
I've read your bios and you all seem to be smart and capable people. I'm sure you are experts at understanding returns on investments and the subtleties of merges and acquisitions. I'm writing you not about these topics, but what a $4 dollar amounts says about the organization for which you are ultimately responsible.
You're all busy, so I'll get to the point: TWC screwed me out of a promotional deal that I lived up to with the small exception that I technically was not a customer in good standing for one month because I underpaid one month's bill by $4 dollars. My wife had set an auto payment and I had exchanged some TWC equipment in order to make our new service work. The new equipment cost, yes, you guessed it, $4 dollars more than the old equipment. I didn't know that and my wife didn't notice that the bill had changed. We did pay the full amount the following month.
I spend dozens of hours with your "customer care" people, filled complaints and even went to Small Claims Court. You sent a lawyer and an employee to fight giving me the $450 dollar computer that was part of the promotion. No apologies. Just that I was a customer in bad standing because of the $4 dollars! The fact that TWC sent me to collections because your computers lost track of the equipment I returned, was never apologized for either.
You lost me as a customer after more than 15 years of being one. I convinced my neighbor to move to FIOS at the same time I cancelled. And since then, I have gotten two more neighbors to switch. In fact, helping my friends and neighbors to switch off TWC has become my new passion.
I don't know what type of calculations made what TWC did to me improve your balance sheet, but it fails the common sense calculation!
Sincerely,
A former TWC customer
Friday, April 1, 2016
I recently took TWC to small claims court because of a promotion (a laptop computer for starting TV service) that
was denied to me. I lost the case because my wife was paying our bill
using an auto-payment from our bank account. I added some equipment for
my Tivo to work and that increased the amount by $4.60. The next month
she paid the full amount but this difference resulted in us not being
"in good standing".
I was never told that my promotion had been terminated and when the expected computer didn't arrive, I called and was told it was a delivery problem. I had to go to court to find out the actual reason why the promotion was not honored.
Was I legally in the wrong? I guess I was. I was an Internet customer with TWC for over 12 years. When I cancelled my account, TWC, sent me to collections because they lost track of the equipment I had returned! Neither of these factors impressed whomeever decided to renege on the promotion.
Okay, TWC won. I didn't get the $450 value of the computer because of the $4.60 shortfall, but they lost me as a customer and I got my neighbor to cancel his $200/month account. We both returned our equipment on the same day. I'm now helping another friend to move from TWC to Fios.
I gave TWC every chance to remedy this issue. I have no more options other than to continue to find TWC customers and to encourage them to switch. Perhaps TWC will start to get the message that treating customers without compassion or even common sense is not the recipe for a good business.
If you're a Time Warner Cable customer, please reconsider.
I was never told that my promotion had been terminated and when the expected computer didn't arrive, I called and was told it was a delivery problem. I had to go to court to find out the actual reason why the promotion was not honored.
Was I legally in the wrong? I guess I was. I was an Internet customer with TWC for over 12 years. When I cancelled my account, TWC, sent me to collections because they lost track of the equipment I had returned! Neither of these factors impressed whomeever decided to renege on the promotion.
Okay, TWC won. I didn't get the $450 value of the computer because of the $4.60 shortfall, but they lost me as a customer and I got my neighbor to cancel his $200/month account. We both returned our equipment on the same day. I'm now helping another friend to move from TWC to Fios.
I gave TWC every chance to remedy this issue. I have no more options other than to continue to find TWC customers and to encourage them to switch. Perhaps TWC will start to get the message that treating customers without compassion or even common sense is not the recipe for a good business.
If you're a Time Warner Cable customer, please reconsider.
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